Korean Law in English
Laws › Act on the Consumer Protection in Electronic Commerce › CHAPTER V CORRECTIVE MEASURES AND IMPOSITION OF PENALTY SURCHARGES

Act on the Consumer Protection in Electronic Commerce — Article 32 (Corrective measures)

전자상거래 등에서의 소비자보호에 관한 법률 제32조

This English translation is based on the Korean text effective 2025-10-01. The Korean law has since been amended (current version effective 2026-07-21) — check the Korean original.

(1) Where a business operator does any of the following acts or fails to perform a duty under this Act, the Fair Trade Commission may order him or her to take corrective measures: <Amended on Mar. 29, 2016; Feb. 13, 2024>

1. Violation of Articles 5(2) through (5), 6(1), 7, 8, 9, 9-2, 10, 11, 12(1) through (3), 13(1) through (3), (5) and (6), 14, 15, 18, 19(1), 20, 20-2, 20-3, 22(1), 23(2), 24(1), (2) and (5) through (9), 27(2), 29(1) and (2), and 32-2(2);

2. Any prohibited act falling under any subparagraph of Article 21(1);

3. Any prohibited act falling under any subparagraph of Article 21-2(1).

(2) The corrective measures referred to in paragraph (1) mean any of the following:

1. Discontinuance of the relevant violation;

2. Performance of the duty stipulated in this Act;

3. Public announcement of the fact that corrective measures have been imposed;

4. Measures necessary for the prevention and relief of damage to consumers;

5. Other measures necessary for the correction of such violation.

(3) Matters necessary for the public announcement of the fact that corrective measures have been imposed under paragraph (2) 3 and detailed measures necessary for the prevention and relief of damage to consumers under paragraph (2) 4 shall be prescribed by Presidential Decree.

(4) In any of the following cases, the Fair Trade Commission may order to fully or partially suspend the business for a fixed period of up to one year, as prescribed by Presidential Decree: <Amended on Mar. 29, 2016; Jun. 12, 2018>

1. Where violations are repeated at equal or greater frequencies than those stipulated by Presidential Decree despite an order to take corrective measures under paragraph (1);

2. Where an order to take corrective measures is not complied with;

3. Where corrective measures alone are deemed difficult to prevent damage to consumers or impossible to compensate consumers for their damage.[This Article Wholly Amended on Feb. 17, 2012]

‹ Article 31All articlesArticle 32-2 ›

Korean original (law.go.kr) · Get articles as JSON via API

For AI agents and developers — get this article as JSON, with the English and current Korean effective dates and an outdated-translation flag, from the korea-law API or as an MCP tool: https://mcp.apify.com?tools=kr-data/korea-law