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Act on the Consumer Protection in Electronic Commerce — Article 32-2 (Orders for temporary suspension)

전자상거래 등에서의 소비자보호에 관한 법률 제32조의2

This English translation is based on the Korean text effective 2025-10-01. The Korean law has since been amended (current version effective 2026-07-21) — check the Korean original.

(1) Where any electronic commerce transaction or mail order of a business operator who conducts electronic commerce transactions or a mail order distributor falls under all of the following conditions, the Fair Trade Commission may order the business operator who conducts electronic commerce transactions or mail order distributor to temporarily suspend all or some of his or her electronic commerce transactions or mail orders, as prescribed by Presidential Decree:

1. Where the electronic commerce transaction or mail order obviously falls under Article 21(1)1;

2. Where a consumer suffers or is likely to suffer damage to his or her property due to the electronic commerce transaction or mail order and urgent prevention of damage is deemed necessary because the damage beyond redemption is likely to spread among many consumers.

(2) Where necessary for the temporary suspension of all or some of electronic commerce transactions or mail orders under paragraph (1), the Fair Trade Commission may request a hosting service provider, mail order broker, provider of electronic message board services, etc., to take measures prescribed by Presidential Decree, such as the suspension of provision of the relevant services; and the business operator in receipt of such request shall comply therewith unless there is good cause.

(3) Where any business operator who conducts electronic commerce transactions or mail order distributor is deemed to fall under paragraph (1), a consumer organization registered under Article 29 of the Framework Act on Consumers or any other institution or organization prescribed by Presidential Decree may request the Fair Trade Commission in writing (including an electronic document) to issue an order for temporary suspension of all or some of the electronic commerce transactions or mail orders.

(4) A person dissatisfied with an order issued under paragraph (1) may raise an objection to the Fair Trade Commission within seven days from the date the order is received.

(5) When a person in receipt of an order issue under paragraph (1) raises an objection pursuant to paragraph (4), the Fair Trade Commission shall notify the Seoul High Court of such fact without delay; and the Seoul High Court, in receipt of the notification, shall proceed to the trial pursuant to the Non-Contentious Case Procedure Act.

(6) Article 15 of the Non-Contentious Case Procedure Act shall not apply to a trial held pursuant to paragraph (5).[This Article Added on Mar. 29, 2016]

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