(1) Where a request for relief for violation of this Act in an electronic commerce transaction or a mail order is filed by a consumer, the Fair Trade Commission, a Mayor/Do Governor, or the head of a Si/Gun/Gu may, before issuing a recommendation for correction pursuant to Article 31 or taking corrective measures pursuant to Article 32, request a mediation organization dedicated to resolution of disputes over consumer damage prescribed by Presidential Decree ("dispute mediation organization"), such as the agencies or organizations engaged in consumer protection in electronic commerce transactions or mail orders, to mediate the dispute in question.
(2) Where the parties concerned have accepted and fulfilled the recommendation or mediation proposal prepared by the dispute mediation organization, the Fair Trade Commission, a Mayor/Do Governor, or the head of a Si/Gun/Gu shall notify the parties that the corrective measures under Article 32 shall not be taken.
(3) Where the parties concerned have accepted and fulfilled the recommendation or mediation proposal by the dispute mediation organization pursuant to paragraph (1), the corrective measures under Article 32 shall not be taken, as prescribed by Presidential Decree.
(4) Where the Fair Trade Commission requests mediation of a dispute pursuant to paragraph (1), it may grant a subsidy for such mediation within budgetary limits.
(5) Where an agreement is reached during mediation, the dispute mediation organization shall report the result thereof, or where an agreement is not reached, it shall report the detailed process of such mediation, to the Fair Trade Commission, a Mayor/Do Governor, or the head of a Si/Gun/Gu without delay.[This Article Wholly Amended on Feb. 17, 2012]