(1) A person who conducts the brokerage of mail orders (hereinafter referred to as "mail order broker") shall notify beforehand that he or she is not a party to the mail order, in a manner prescribed by Prime Ministerial Decree, so that consumers can easily recognize such fact. <Amended on Mar. 29, 2016>
(2) If a person who has requested mail order brokerage (hereinafter referred to as "requester of mail order brokerage") is a business operator, a person who conducts the brokerage of mail orders as a business (hereinafter referred to as "mail order brokerage business operator") who is a mail order distributor shall confirm the name (where the business operator is a corporation, its name and the name of its representative), address, telephone number and other matters prescribed by Presidential Decree, and provide them to consumers before the conclusion of an order, and if a requester of mail order brokerage is not a business operator, a mail order broker who is a mail order distributor shall confirm the name, telephone number and other matters prescribed by Presidential Decree and provide both parties to the transaction with the method to access the information on the other party. <Amended on Mar. 29, 2016>
(3) In order to resolve complaints or disputes arising from the use of cybermalls, etc., a mail order broker shall find out the cause thereof, assess damage and take other necessary measures without delay. Detailed measures to be taken in such cases shall be prescribed by Presidential Decree.[This Article Wholly Amended on Feb. 17, 2012][Title Amended on Mar. 29, 2016]