Korean Law in English
Laws › Act on the Consumer Protection in Electronic Commerce › CHAPTER II ELECTRONIC COMMERCE TRANSACTIONS AND MAIL ORDERS

Act on the Consumer Protection in Electronic Commerce — Article 20-2 (Liability of mail order brokers and requesters of mail order brokerage)

전자상거래 등에서의 소비자보호에 관한 법률 제20조의2

This English translation is based on the Korean text effective 2025-10-01. The Korean law has since been amended (current version effective 2026-07-21) — check the Korean original.

(1) Where a mail order broker fails to make a notification under Article 20(1), he or she shall have a joint liability with the requester of mail order brokerage in paying compensation for the damage caused intentionally or negligently by the latter to the consumer's property.

(2) A mail order broker shall be jointly liable with the requester of mail order brokerage for the damage caused to the consumer's property by failing to provide information or a method to access information under Article 20(2), or by providing false information; provided, this shall not apply where he or she has paid due attention to prevent any damage to the consumers.

(3) Notwithstanding a notification made under Article 20(1), no mail order broker who is a mail order distributor shall be exempt from the responsibilities of a mail order distributor provided for in Articles 12 through 15, 17 and 18; provided, in conducting mail order brokerage at the mail order distributor's request, the requester shall be responsible for the part which has been agreed on and notified to the consumer that the requester shall take the responsibility.

(4) No requester of mail order brokerage (limited to business operators) shall be exempt from liability for the damage caused intentionally or negligently by a mail order broker to the consumer's property on the ground that the act has been done by the latter; provided, this shall not apply where he or she has paid due attention to prevent any damage to the consumers.[This Article Added on Feb. 17, 2012]

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