(1) A business operator who conducts delivery (including electronic transmission through an information communications network (hereinafter referred to as "information communications network") pursuant to Article 2(1)1 of the Act on Promotion of Information and Communications Network Utilization and Information Protection) of goods, etc., upon an electronic commerce transaction or a mail order, shall cooperate in the resolution of dispute, as prescribed by Presidential Decree, if such dispute arises out of an accident or obstruction, etc., of delivery.
(2) Where a person who provides hosting services (referring to the services for the establishment of cybermalls, management of servers, etc., for business operators to conduct electronic commerce transactions; hereafter in this Article the same shall apply) concludes a service contract with a business operator, he or she shall take measures necessary for verifying personal identity of the business operator.
(3) Where any dispute arises between a business operator and a consumer, a person who provides hosting services shall cooperate in the resolution of such disputes by providing data prescribed by Presidential Decree, such as personal identification information of the business operator, upon request of any of the following: <Amended on Mar. 29, 2016>
1. The consumer who is a party to the dispute (limited to where a consumer institutes a lawsuit);
2. The Fair Trade Commission;
3. The Special Metropolitan City Mayor, Metropolitan City Mayors, the Special Self-Governing City Mayor, Do Governors or the Special Self-Governing Province Governor (hereinafter referred to as "Mayor/Do Governor") or the head of a Si/Gun/Gu (referring to the head of an autonomous Gu; hereinafter the same shall apply);
4. An investigation agency;
5. Other entities prescribed by Presidential Decree as necessary for the resolution of disputes.[This Article Wholly Amended on Feb. 17, 2012]