(1) Where any mail order or mail order brokerage is conducted by using the relevant message board, a provider of information and communications services defined in Article 2(1)3 of the Act on Promotion of Information and Communications Network Utilization and Information Protection, who operates a message board defined in subparagraph 9 of that paragraph (hereinafter referred to as "provider of electronic message board services") shall perform the following matters to prevent consumer damage from occurring:
1. He or she shall guide and recommend a person who conducts mail order or mail order brokerage as a business by using the message board (hereinafter referred to as "mail order distributor, etc., using message board") to comply with his or her obligations prescribed in this Act;
2. Where any dispute arises between a mail order distributor using message board and a consumer in connection with this Act, he or she shall prepare a system to file a request for relief of the consumer by proxy with the mediation organization dedicated to resolution of disputes over the consumer damage referred to in Article 33 at the request of the consumer, and operate it as prescribed by Presidential Decree;
3. Other matters prescribed by Presidential Decree as necessary to prevent consumer damage.
(2) A provider of electronic message board services shall take measures for verifying the personal identification information of a mail order distributor, etc., using message board, which are referred to in Article 13(1)1 and 2.
(3) Where any dispute arises between a mail order distributor, etc., using message board and a consumer, the provider of electronic message board services shall cooperate in the resolution of such dispute by providing the personal identification information of the mail order distributor, etc., using message board obtained by taking measures for verifying the personal identification pursuant to paragraph (2), upon request of any of the following persons:
1. A mediation organization dedicated to resolution of disputes over consumer damage referred to in Article 33;
2. The Fair Trade Commission;
3. A Mayor/Do Governor or the head of a Si/Gun/Gu.[This Article Added on Mar. 29, 2016]