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Act on the Consumer Protection in Electronic Commerce — Article 23 (Formulation of consumer protection guidelines in electronic commerce transactions)

전자상거래 등에서의 소비자보호에 관한 법률 제23조

This English translation is based on the Korean text effective 2025-10-01. The Korean law has since been amended (current version effective 2026-07-21) — check the Korean original.

(1) The Fair Trade Commission may listen to the opinions of the parties to transactions, agencies and organizations of the related fields, and formulate guidelines (hereinafter referred to as "consumer protection guidelines") to encourage business operators to make voluntary efforts to establish a sound order and ensure consumer protection in electronic commerce transactions or mail orders.

(2) Where the terms and conditions of a contract that the business operator employs are more disadvantageous to the consumers than those provided in consumer protection guidelines, the business operator shall indicate or notify the terms and conditions of the contract that are different from those in the consumer protection guidelines so that the consumers can easily recognize them.[This Article Wholly Amended on Feb. 17, 2012]

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