Korean Law in English
Laws › Act on the Consumer Protection in Electronic Commerce › CHAPTER II ELECTRONIC COMMERCE TRANSACTIONS AND MAIL ORDERS

Act on the Consumer Protection in Electronic Commerce — Article 22 (Handling of cancellation of orders during temporary closure of business)

전자상거래 등에서의 소비자보호에 관한 법률 제22조

This English translation is based on the Korean text effective 2025-10-01. The Korean law has since been amended (current version effective 2026-07-21) — check the Korean original.

(1) A mail order distributor shall continue to handle cancellation, etc. of orders under Article 17(1) and (3) and refund following such cancellation under Article 18(1) through (5) even during temporary closure or suspension of business.

(2) Where a mail order distributor is deemed unable to practically continue business as he or she is declared bankrupt, etc. without reporting on closure of business, the Fair Trade Commission, the Special Self-Governing City Mayor, the Special Self-Governing Province Governor, or the head of a Si/Gun/Gu who has accepted reports filed under Article 12(1) may delete the reported matters ex officio. <Amended on Mar. 29, 2016>[This Article Wholly Amended on Feb. 17, 2012]

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