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Personal Information Protection Act — Article 45 (Requests for materials and fact-finding investigation)

개인정보 보호법 제45조

This English translation is based on the Korean text effective 2025-10-02. The Korean law has since been amended (current version effective 2026-09-11) — check the Korean original.

(1) Upon receipt of an application for dispute mediation pursuant to Article 43 (1), the Dispute Mediation Committee may request disputing parties to provide materials necessary to mediate the dispute. In such cases, such parties shall comply with the request in the absence of good cause.

(2) Where it is necessary to verify facts for the mediation of a dispute, the Dispute Mediation Committee may require members of the Dispute Mediation Committee or public officials belonging to the secretariat prescribed by Presidential Decree to enter the place related to the case and to investigate or inspect relevant data. In such cases, where any party to the relevant dispute has good cause for refusing the relevant investigation or inspection, he or she may refuse the investigation or access by explaining such grounds therefor. <Added on Mar. 14, 2023>

(3) A public official who performs his or her duties pursuant to Article 2 shall carry identification verifying his or her authority and present it to relevant persons. <Added on Mar. 14, 2023>

(4) If deemed necessary to mediate a dispute, the Dispute Mediation Committee may request relevant agencies, etc. to provide necessary cooperation, such as the submission of materials or opinions. <Added on Mar. 14, 2023>

(5) The Dispute Mediation Committee may summon disputing parties or relevant witnesses to appear before the Committee to hear their opinions, if deemed necessary. <Amended on Mar. 14, 2023>[Title Amended on Mar. 14, 2023]

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