(1) In order to prevent health impairments caused by abusive language, assault, or any other conduct of customers inflicting physical or mental pains beyond a certain limit (hereafter in this Article referred to as "abusive language, etc.") on customer service employees engaged in jobs of selling goods or providing services to customers face-to-face or through the information and communications networks defined in Article 2(1)1 of the Act on Promotion of Information and Communications Network Utilization and Information Protection, a business owner shall take necessary measures as prescribed by Decree of the Ministry of Employment and Labor. <Amended on Apr. 13, 2021>
(2) If any employee suffers or is highly likely to suffer health impairments caused by abusive language, etc. of a third person including customers in relation to his or her duties, a business owner shall take necessary measures prescribed by Presidential Decree, such as temporary suspension or change of his or her duties. <Amended on Apr. 13, 2021>
(3) An employee may request that a business owner take any necessary measures prescribed in paragraph (2), and the business owner shall neither dismiss nor treat the employee unfairly by reasons of such request. <Amended on Apr. 13, 2021>[Title Amended on Apr. 13, 2021]