(1) A consumer who has concluded a contract with a mail order distributor on the purchase of goods, etc., may cancel the contract, etc., within the period provided for in the following subparagraphs (referring to the period agreed by the parties to a transaction, if it exceeds the period prescribed in any of the following subparagraphs): <Amended on Mar. 29, 2016>
1. Seven days from the date of receiving a document on the contents of the contract provided for in Article 13(2); provided, where the supply of the goods, etc., has been performed after the delivery of a document, seven days from the date the goods, etc., have been supplied, or the supply of the goods, etc., has begun;
2. Seven days from the date he or she knew or could have known the address, where a document on the contents of a contract provided for in Article 13(2) has not arrived, a document without the address, etc., of the mail order distributor has arrived, or the cancellation, etc., of an order cannot be made within the period set forth in subparagraph 1 due to the change of the mail order distributor’s address, etc.;
3. Seven days from the date the interference is ended, where any interference, etc., with cancellation, etc., of orders under Article 21(1)1 or 2 has existed.
(2) In any of the following cases, no consumer shall cancel an order, etc., under paragraph (1) against the will of a mail order distributor; provided, where the mail order distributor fails to take the measures under paragraph (6), the consumer may cancel the order, etc., even in cases falling under subparagraphs 2 through 5: <Amended on Mar. 29, 2016>
1. Where the goods, etc., have been destroyed or damaged due to a cause attributable to the consumer; provided, this shall not apply where the package, etc., has been damaged to check the contents of the goods, etc.;
2. Where the value of the goods, etc., has substantially decreased due to consumer’s use or partial consumption;
3. Where the value of the goods, etc., has substantially decreased due to the elapse of time, making resale difficult or impossible;
4. Where the package of copiable goods, etc., has been destroyed;
5. Where the provision of any services or digital content defined in subparagraph 5 of Article 2 of the Framework Act on the Promotion of Cultural Industries has commenced; provided, this shall not apply to the portion for which the provision of such services or digital content has not commenced in cases of a contract comprising divisible services or divisible digital content;
6. Other cases prescribed by Presidential Decree for safe transactions.
(3) Notwithstanding paragraphs (1) and (2), where the contents of the goods, etc., are different from what was indicated or advertised, or have been performed differently from the terms of the contract, the consumer may cancel the order, etc., within three months from the date of receiving the goods, or within 30 days from the date he or she knew or could have known such fact.
(4) Where the cancellation, etc., of an order pursuant to paragraph (1) or (3) is made in writing, it shall enter into force on the date of sending the document to that effect.
(5) In applying paragraphs (1) through (3), if a dispute arises as to whether the consumer is responsible for the damage to the goods, etc., whether and when the contract on the purchase of the goods, etc., was signed, and whether and when the goods, etc., were supplied, the mail order distributor shall prove it.
(6) In cases of the goods, etc., for which an order cannot be cancelled under paragraph (2) 2 through 5, a mail order distributor shall take the necessary measures not to encumber the exercise of rights to cancel, etc., the order, such as clearly indicating the fact on the package of the goods, etc., or in a place where the consumer can easily recognize, or providing free samples; provided, where an order, etc., for digital contents among services or digital content referred to in paragraph (2) 5 cannot be cancelled by a consumer, the mail order distributor shall, in addition to indicating the fact that it is impossible to cancel an order, etc., take measures not to encumber the exercise of rights to cancel, etc., the order, such as by providing free samples, as prescribed by Presidential Decree. <Amended on Mar. 29, 2016>[This Article Wholly Amended on Feb. 17, 2012]